Introduction to e-services WP-BGC-N-2-WdEu
E-service is a service provided electronically via a telecommunications network, including a computer network, e.g. the Internet, using information technology, the provision of which is automated and which requires little human intervention. The functioning of individuals and entrepreneurs on the market without the participation of e-services is currently difficult, and in some cases even impossible.
For this reason, it is necessary to learn about the characteristics of e-services and their constitutive features so that certain projects can be properly planned and implemented. This knowledge is necessary for all entities participating in the e-service, i.e. for the consumer, for the entrepreneur (business), and for the public entity (administration, government).
Knowing the types of e-services is useful in planning specific business processes. It also allows given entities to find themselves as consumers or entrepreneurs in specific legal systems, which is important for such issues as e.g. proper performance of obligations, liability for services, personal data protection, transaction security, etc.
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Term 2021/22_Z:
E-service is a service provided electronically via a telecommunications network, including a computer network, e.g. the Internet, using information technology, the provision of which is automated and which requires little human intervention. The functioning of individuals and entrepreneurs on the market without the participation of e-services is currently difficult, and in some cases even impossible. |
(in Polish) E-Learning
(in Polish) Grupa przedmiotów ogólnouczenianych
Subject level
Learning outcome code/codes
Type of subject
Course coordinators
Learning outcomes
Learning outcomes:
In terms of the BwGC_W06 effect (knows and understands the issue of services provided with the use of new technologies and has knowledge of the scope and types of e-services and their impact on the digital economy), the student has knowledge of:
EU1: different definitions of the concept of e-service;
EU2: features and types of e-services and their classification according to the subject, object and content;
EU3: opportunities and threats related to e-services for society, economy and the functioning of the state.
In terms of the BwGC_W12 effect (knows and understands the principles of consumer functioning in the digital market), the student has knowledge of
EU4: rules for the functioning of the consumer in the digital space, including his rights and obligations related to the use of electronically supplied services
In terms of the BwGC_K06 effect (is ready to undertake tasks in the field of digital economy in the implementation of projects in an entrepreneurial manner and with respect for ethical principles), the student is able to:
EU5: assess whether the given content and functionalities on the web are e-services
EU6: create an e-service concept or evaluate an existing e-service justifying it by identifying constitutive features and defining its meaning
Description of ECTS:
Student workload 4 ECTS points (100 h), assuming that 1 ECTS point equals 25 hours of student work:
1. active participation in the lecture 30 h
2.preparation for classes by reading the selected literature, including literature in English 30 h
3. preparing a presentation on the selected e-service 20 h
4. Performing assigned homework posted on the MS Teams platform 20 h
Assessment criteria
Assessment methods:
The knowledge effects, i.e. those related to the directional effects with the symbols BwGC_W06 and BwGC_W12, are assessed by:
- Oral answer; assessment of participation in the discussion, homework done; prepared presentation,
The effects on social competences, i.e. relating to the directional effect with the symbol BwGC_K06, are assessed by:
- assessment of participation in the discussion, presentation of the presentation, homework assignments.
Assessment criteria:
1. In terms of the BwGC_W06 effect (knows and understands the issue of services provided with the use of new technologies. The student has knowledge of the scope and types of e-services and their impact on the digital economy)
very good
The student has in-depth knowledge of:
EU1: different definitions of the concept of e-service;
EU2: features and types of e-services and their classification according to the subject, object and content;
EU3: opportunities and threats related to e-services for society, economy and the functioning of the state. Knowledge is based on knowledge of literature and practice. The student moves fluently in the topics presented above.
for a good grade
The student has good orientation and knowledge about:
EU1: different definitions of the concept of e-service;
EU2: features and types of e-services and their classification according to the subject, object and content;
EU3: opportunities and threats related to e-services for society, economy and the functioning of the state. The student bases his knowledge on the knowledge of literature and practice. The student is supported by sources of knowledge when formulating statements.
for a satisfactory grade
The student has a basic knowledge of:
EU1: different definitions of the concept of e-service;
EU2: features and types of e-services and their classification according to the subject, object and content;
EU3: opportunities and threats related to e-services for society, economy and the functioning of the state. The student knows the basic definitions given during the classes.
for an unsatisfactory grade
The student has no knowledge of:
EU1: different definitions of the concept of e-service;
EU2: features and types of e-services and their classification according to the subject, object and content;
EU3: opportunities and threats related to e-services for society, economy and the functioning of the state. The student understands the essence and definition of e-services and is not able to comment on this phenomenon.
2. In terms of the BwGC_W12 effect (knows and understands the rules of the consumer's functioning in the digital market)
very good
The student has in-depth knowledge of
EU4: rules for the functioning of the consumer in the digital space, including about his rights and obligations related to the use of electronically supplied services. The student presents knowledge using the appropriate notional grid, taking into account the current literature.
for a good grade
The student has a good knowledge of
EU4: rules for the functioning of the consumer in the digital space, including about his rights and obligations related to the use of electronically supplied services. The student uses the appropriate notional grid, taking into account the literature given during the classes.
for a satisfactory grade
The student has a basic knowledge of
EU4: rules for the functioning of the consumer in the digital space, including about his rights and obligations related to the use of electronically supplied services. Knowledge is based only on the content provided during the lecture. The student does not consider other sources.
for an unsatisfactory grade
The student has no knowledge of
EU4: rules for the functioning of the consumer in the digital space, including about his rights and obligations related to the use of electronically supplied services. The student does not understand the principles of functioning in cyberspace. The student is not able to use the concepts presented during classes.
3. In terms of the BwGC_K06 effect (is ready to undertake tasks in the field of digital economy in the implementation of projects in an entrepreneurial manner and with respect for ethical principles)
very good
The student is fluent and independent, able to:
EU5: assess whether the given content and functionalities on the web are e-services
EU6: create an e-service concept or evaluate an existing e-service, justifying it by identifying its constitutive features and defining its meaning. When performing certain tasks, he refers to his knowledge and experience.
for a good grade
The student is able to independently:
EU5: assess whether the given content and functionalities on the web are e-services
EU6: create an e-service concept or evaluate an existing e-service, justifying it by identifying its constitutive features and defining its meaning. When performing certain tasks, he refers to his knowledge.
for a satisfactory grade
The student can, in the basic dimension:
EU5: assess whether the given content and functionalities on the web are e-services
EU6: create an e-service concept or evaluate an existing e-service, justifying it by identifying its constitutive features and defining its meaning. While performing the given tasks, it uses substantive support and consultations.
for an unsatisfactory grade
The student cannot:
EU5: assess whether the given content and functionalities on the web are e-services
EU6: create an e-service concept or evaluate an existing e-service, justifying it by identifying its constitutive features and defining its meaning. He also does not show initiative to take specific actions
Practical placement
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Bibliography
Basic literature:
1. R. Flis, J. Szut, B. Mazurek-Kucharska, J. Kuciński, E-usługi – definicja i przykłady Badanie zapotrzebowania na działania wspierające rozwój usług świadczonych elektronicznie (e-usług) przez przedsiębiorstwa mikro i małe, https://www.parp.gov.pl/storage/publications/pdf/e128419bc4aca1881822862d9da143f5.pdf;
2. K. Batko, G. Billewicz, E-USŁUGI W BIZNESIE I ADMINISTRACJI PUBLICZNEJ, "Studia Ekonomiczne "/ Uniwersytet Ekonomiczny w Katowicach
2013 | nr 136 Transformacja współczesnej gospodarki jako przedmiot badań | 47-63, http://bazekon.icm.edu.pl/bazekon/element/bwmeta1.element.ekon-element-000171252413;
3. A. Kaczorowska, E-usługi administracji publicznej w warunkach zarządzania projektami, Łódź 2013, http://pdf.helion.pl/e_0e3x/e_0e3x.pdf.
4. A. Scupola, E-services: Characteristics, scope and conceptual strengths, "International Journal of E-Services and Mobile Applications" 2009, Vol. 1, Issue 3, https://www.academia.edu/24419385/E_services_Characteristics_scope_and_conceptual_strengths.
Supplementary literature:
1. F. Beheshti Zavareha, M. Shoki Md Ariffa, A. Jusoha, N. Zakuana, A. Zaidi Baharia, E-Service Quality Dimensions and Their Effects on ECustomer Satisfaction in Internet Banking Services. "Procedia" Social and Behavioral Sciences, 40 ( 2012 ) 441 – 445; https://core.ac.uk/download/pdf/82118439.pdf;
2. L. BATAGAN, A. POCOVNICU, Sergiu CAPISIZU, E-SERVICE QUALITY MANAGEMENT, "Journal of Applied Quantitative Methods" 2009, Vol 4 No 3, 372-378, https://files.eric.ed.gov/fulltext/EJ864082.pdf.
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Term 2021/22_Z:
Basic literature: Supplementary literature: |
Additional information
Additional information (registration calendar, class conductors, localization and schedules of classes), might be available in the USOSweb system: